01
Tell us the appliance
Open fire, wood burner, Rayburn, thatch. That plus your postcode is enough to book the job properly. If you are not sure what you have, describe what it looks like — that is usually enough.
How it works
Booked in a minute. Done in about an hour.
No surveys, no upsell, no waiting in for a four-hour window. You get a named arrival time and a text the morning of the appointment.
02
Pick a slot
You choose a date and an arrival window that suits you. Andrew confirms it personally, because he is the one driving to it — you are requesting a slot, not booking a diary you cannot see.
03
We sheet up and sweep
Dust sheets down, vacuum sealed to the hearth, brush and rod the full length of the flue, then a smoke-draw test to prove it vents. The room goes back as we found it.
04
Certificate in your inbox
Sent before we leave the drive, with photographs of the flue and anything we think you should keep an eye on.
Before we arrive
Four things, and three of them take a minute.
Let the fire go out
At least twenty-four hours before the appointment. A warm flue cannot be swept safely.
Clear the hearth
Move ornaments, rugs and anything breakable from around the fireplace. We bring sheets for the rest.
Tell us about access
Long drive, farm track, narrow lane, no parking — say so when you book. It is the normal week here, not a problem, but it changes the timings.
Nothing else
You do not need to move furniture, empty the grate or clean anything beforehand. That is the job.
Ready when you are.
Monday to Saturday, 7am–7pm. Voicemail answered same day.